1.The legal warranty applies. This means that a product must do what you as a consumer can reasonably expect from it The legal warranty applies to all items that you purchase from us. A legal guarantee means that a product is or must do what the consumer can reasonably expect from it. The seller therefore guarantees that the goods sold comply with the agreement, that it will function without defects and that it is suitable for the use that the buyer intends to make of it. This guarantee applies at least for a period of two calendar years after receipt of the sold by the buyer.
2.If the warranty provided by the seller relates to an item produced by a third party, the warranty is limited to the warranty provided by that producer. This manufacturer’s warranty does not affect the statutory warranty. ”
The warranty on a product can expire in the event of a fall, impact or water damage. This also applies if the defect is within the expected pattern of normal use of the item. In these cases, no claim can be made for free repair or replacement. The follow-up process involves a free quote for recovery. You can agree to this or refrain from further processing. If it is decided to refrain from further processing, we can return the item at your expense or have it destroyed.
If there are complaints about the BreathBalanz, the handling or the service, you can discuss this with us at firstname.lastname@example.org. You will receive a substantive response from us within 14 days of receipt of your complaint.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/consumers/odr/. If your complaint is not yet processed elsewhere, you are free to file your complaint via the European Union platform.
Name: Breath In Balanz B.V.
Phone: +31 6 25 11 45 00 (available 09:00 – 18:00 GTM + 2)
Address: Ceintuurbaan 74 7941LW Meppel
Chamber of Commerce number: 61862347
VAT number: 8525.2.279.B01