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Frequently asked questions

Operation of the BreathBalanz 

How does the BreathBalanz work?

The BreathBalanz consists of an 80-day training program that is linked to a sensor with which you can measure your breathing frequency. You keep track of your exercises, progress and measurements in the handy BreathBalanz app.

Does the BreathBalanz work for me?

If you know you have the wrong breathing and there are no medical reasons for this, then the BreathBalanz can certainly work for you.

Has it been (scientifically) tested?

In practice, the BreathBalanz training program has been tested and used for 15 years, with positive results. We are currently working on the scientific validation of the BreathBalanz. Do you want to stay informed of all developments? Then sign up for the newsletter. Click on this link and scroll all the way down.

What makes the BreathBalanz special? Why can't I just download an app with breathing exercises?

The BreathBalanz is unique because the training program is linked to your personal breathing measurements. This allows you to map your breathing exactly and make your progress visible and tangible. Because after a few weeks you will notice: you feel better, you are more relaxed and you suffer less from complaints such as stress and tension.

Product

General

Where can I find the manual?

The manual can be found in the packaging that you receive with your order. This describes exactly how the BreathBalanz works.

In which languages is the BreathBalanz?

The BreathBalanz is already available in Dutch and in English. We expect the BreathBalanz to be available in German, French, Spanish, Hindi and Chinese in Q4 2020.

Can I also be supported by telephone?

Of course yes. We are ready for you on workdays from 9 a.m. to 5 p.m. You can reach us at (+31) 6 2511 4500.

Devices: iOS and Android, browsers.

Android devices iOS devices Operating Systems Browsers (for one-pager)
·       Samsung:

o   S8, S8 Plus, Note8

o   S9, S9+, Note9

o   S10e, S10, S10+

·       Motorola:

o   Moto Z3

·       LG:

o   Q7

o   v40

·       Huawei:

o   P20, P20 pro

·       Sony:

o   Xperia XZ2, XZ2P

o   Xperia XZ3

·       HTC:

o   U11, U11+

o   U12

·       Google:

o   Pixel 3

·       Nokia

o   8 en 9 PureView

 ·       iPhone SE

·       iPhone 6 and 6 Plus

·       iPhone 6s and 6s Plus

·       iPhone 7 and 7 Plus

·       iPhone 8 and 8 Plus

·       iPhone X

·       iPhone XR

·       iPhone Xs and Xs Max

 iOS

·       iOS 11.4.1

·       iOS 12.0 up to 12.x.x

Android OS

·       6.0 up to 9.0

 ·       Desktop browsers:

o   Microsoft Edge 40 and higher

o   Mozilla Firefox 63 and higher

o   Google Chrome 70 and higher

o   Apple Safari 11.1 and higher

 

·       Mobile browsers:

o   Google Chrome 70 and higher

o   Mozilla Firefox 63 and higher

o   Apple Safari 11.1 and hig
Sensor en Belt

How do I turn on the sensor?

Press the top in the middle of the sensor to connect the sensor to the bluetooth of your smartphone or tablet. While the Bluetooth connection is being established, the light will flash blue. The sensor is visible under the name BreathBalanz B.V.. As soon as the sensor is connected, you will see a green light: it is connected.

What should you do if the sensor does not work or turns blue instead of green?

The sensor flashes in blue when contact is made with a smartphone or tablet. If your sensor does not work, contact us.

 

How do I see that the sensor's battery is empty?

The battery is empty if you do not get a blue flashing light after pressing the sensor.

Does the sensor turn off automatically?

Yes, the sensor turns off automatically if you have not used it for 3 minutes.

How do I wear the belt?

You wear the belt with the sensor about 3 cm above your belly button.

In which sizes can the tire be ordered?

You can order the tire in three sizes:

S = 110 cm / 43 inch

M = 125 cm / 49 inch

L = 150 cm / 59 inch

App with training program

How do I download the app?

The BreathBalanz app can be downloaded from the Apple Store and the Play Store. Please note: you can only use the training program in the app once you have purchased the BreathBalanz. With your purchase you will receive a code with which you can unlock the training program.

Why is it an 80-day training?

It may seem like a long time: an 80-day training program. But you need this to teach yourself a healthy way of breathing. The program consists of 7 periods. During these periods you work towards healthy breathing and you train different respiratory muscles. And after a few weeks you will notice: you feel better, you are more relaxed and you suffer less from complaints such as stress and tension.

Do I have to do all periods on 1 day?

No, each period consists of a different number of days that are consecutive. And every day you do the breathing exercise in the morning and in the evening.

How often do I have to do the exercises?

You practice twice a day: when you wake up in the morning to start the day in a relaxed way and in the evening before you go to sleep to get relaxed.

How do I track my progress?

In the app you see your 80-day exercises, progress and breathing frequency measurements scores and the scores from the symptoms list per week.

EXTRA EXERCISES

Why are there additional exercises in the app?

Maybe you are ready for the next step? Then the extra exercises are there for you. It gives you variation on what you have already learned. You can only do the extra exercises if your breathing pattern is good. Is that not yet the case? Then first complete the 80-day BreathBalanz training.

Can I do the extra exercises at the same time as the 80-day training?

No that is not possible. You can only do the extra exercises if your breathing pattern is good. Is that not yet the case? Then first complete the 80-day BreathBalanz training.

If I hyperventilate, is it better to choose from the extra exercises or for the 80-day exercise?

With hyperventilation you can immediately use the panic button so that you can breathe calmly again. After this it is wise to follow the 80-day training so that the chance of an attack disappears. After the training you can do the extra exercises.

Order and Pay

Where can I buy the BreathBalanz?

That is very easy. Click on this link: order.

The BreathBalanz app can be downloaded from the Apple Store and the Play Store. Please note: you can only use the training program in the app once you have purchased the BreathBalanz. With your purchase you will receive a code with which you can unlock the training program.

How do I order the BreathBalanz in the webshop?

Place the item you want to order in your shopping cart by clicking on the “Add to cart” button. You will find this button on every article page if there is sufficient stock. You will find that on the page called “Shopping Basket.”

There you will find an overview of all items that are in your shopping cart. If you are satisfied with the contents of your shopping cart, click on the “Complete order” button. On the next page you enter your name and address details. You can also enter a different shipping address at the bottom of the page.

Check all data carefully. If you are satisfied and you have completed everything correctly, you must accept the terms and conditions by placing a checkmark at “I agree with the terms and conditions and have checked my order and data.”

Then you can click on the “Pay order” button click and your order is completed with a purchase agreement

 

I have ordered the BreathBalanz. How do I get the training program now?

You will find the barcode in the practical storage box that you receive at home. With this barcode you can access the training program. You simply download the BreathBalanz app on your smartphone or tablet and you scan or type in your code.

How long can I continue to use the training program for free?

From your registration, you have access to the training program for 12 months. You can then renew again for 12 months.

What are the payment options?

We use the “Mollie” payment service. Mollie supports all known payment methods. In the Netherlands you can pay with iDEAL and Credit card (Mastercard, Visa, Amex. Maestro), pay afterwards by transfer via bank transfer. If you live in Belgium, you can pay with a credit card (Mastercard, Visa, Amex, Maestro). Bancontact or bank transfer.

 

How much does the BreathBalanz cost?

The BreathBalanz costs € 199 incl. VAT,

with free shipping in the Netherlands.

Shipping and Delivery

I have ordered the BreathBalanz. How and when will it be delivered and shipped?

How and when is the BreathBalanz delivered?

If you place your order before 2 pm on working days, you will in principle receive the BreathBalanz the next working day at the specified delivery address. Orders placed on Friday after 2 pm and before Monday 2 pm will therefore be delivered on the following Tuesday.

 

Carrier

The BreathBalanz is delivered free at home. We work together with PostNL for this.   

 

Shipping confirmation

As soon as your order has been processed in our warehouse, we will send a shipping confirmation by email. Your order will then be offered to PostNL the same day.

 

Track & Trace

As soon as we have offered the package to PostNL, you will receive an email from PostNL with a Track & Trace code.

 

Not at home?

If you are not at home at the delivery time, there are the following options. For more information, see also the page “Not at home with delivery package” from PostNL. On the first delivery attempt, the delivery person leaves a ticket with a “non-home code”. With this code you can choose a new delivery time. This is possible until 10 p.m. on the same day. If you do nothing, PostNL will visit you again on the next delivery day (Monday to Saturday). If you are not at home during the second delivery attempt, the delivery person will leave another ticket with you. This states where you can pick up the package. You can also find this information via Track & Trace. Post NL will store your package for two weeks at a PostNL location.

 

Other questions about delivery or delivery abroad?

Other questions about the delivery of the BreathBalanz or are you in a hurry? Please contact us by e-mail (info@breathbalanz.com) or by telephone.

Which countries do you ship to?

We ship worldwide.

Shipping outside the EU is at your own risk and any additional costs, such as import duties, are for your own account.

What are the shipping costs?

Shipping is free in the Netherlands.

Do you live in Europe? Then the shipping costs € 4.95

and outside of Europe it is € 9.95 for standard delivery.

Return

Can I return the BreathBalanz if I am not satisfied?

Yes, that’s possible. If you are not satisfied with the BreathBalanz, you can send it back within 14 days. Please note: you can only return the BreathBalanz if you have not used it. Read everything in our return policy.

Medical

I wear a pacemaker; can I then use the BreathBalanz?

No, not without the permission of your doctor.

So always contact him / her first. Always do that if you have doubts about your health!

Ask alway's your doctor about the cause of your complaints!

Be sure that the symptoms from the list are no medical cause 

So always contact the doctor,  if you have doubts about your health!

This system is not a medical device!

Privacy

Will my (medical) data also be stored?

No, we don’t do that. See also our privacy statement.

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